Frequently Asked Questions
Everything you need to know about our sustainable style and services.
What makes Outerknown's clothing sustainable?
We prioritize the planet by using organic, recycled, or regenerated fibers. 90% of the fibers we source are preferred fibers, and we work closely with Fair Trade Certified factories to ensure ethical labor practices.
How long does shipping take?
Standard shipping typically takes 5-7 business days within the United States. We also offer expedited shipping options at checkout if you need your coastal essentials sooner.
What is your return policy?
We want you to love your gear. If you are not satisfied, we accept returns of unworn, unwashed items with tags attached within 30 days of purchase. Please note that certain 'Final Sale' items are non-returnable.
How do I find the right size?
Each product page features a detailed size guide to help you find the perfect fit. If you are between sizes, we generally recommend sizing up for a more relaxed, coastal feel.
Do you offer international shipping?
Yes, we ship to many countries worldwide. International shipping rates and delivery timelines are calculated at checkout based on your specific location and local customs duties.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Shop Pay. We also offer Affirm for customers who prefer to pay in interest-free installments.